GoPro recalled the Karma Drone on Tuesday evening, just weeks after its arrival.
The POV camera juggernaut announced the brand’s new drone on Sept. 19 to much fanfare. The first models had just come to market at the time of this recall. Customers will receive a full refund, and the brand stopped shipping the drones.
GoPro says the recall was announced after discovering “that in a small number of cases, Karma units lost power during operation. We are investigating the issue and working in close coordination with the U.S. Consumer Product Safety Commission and the Federal Aviation Administration.”
GoPro asks consumers to immediately stop using the Karma Drone and return it to the company. GoPro sold about 2,500 of the drones.
The newly released HERO5 Black and Karma Grip are not subject to a recall. However, customers who purchased the Karma drone bundle package, which included HERO5 Black and Karma Grip, must return those with the drone for a full refund.
Karma Drone: GoPro’s 2017 Flagship
GoPro introduced the Karma to much fanfare. In a live speech shared widely on Facebook Live, GoPro Founder Nick Woodman called it “so much more than a drone.”
The $799 flying video tool was sold as a package with a gimbal stabilizer and the HERO5 Black, GoPro’s latest POV camera.
How To Return Karma Drone
Consumers who purchased the drone directly from GoPro can call customer support at 1-866-886-3001. Those who purchased it from Best Buy can contact the recall hotline at 1-800-566-7498.
For more information, visit the Karma Drone recall website here.