The recall of Peloton’s Tread+ and Tread treadmill products due to safety concerns is a major reversal from its initial warning to consumers.
The Consumer Product Safety Commission (CPSC) today announced that Peloton issued two separate voluntary recalls of its Tread+ and Tread treadmills.
Consumers who have purchased either treadmill should immediately stop using it and contact Peloton for a full refund (or other solution as described below).
Peloton has also stopped the sale and distribution of the Tread+ and continues to work on additional hardware modifications. The CPSC previously warned consumers about the Tread+ in April.
This response comes after a 6-year-old child died after the Tread+ pulled them under the rear of the treadmill. In addition, consumers reported 72 incidents of adult users, children, pets, or objects being pulled under the rear of the treadmill. These include 29 reports of injuries to children such as second- and third-degree abrasions, broken bones, and lacerations.
The brand and the CPSC also issued a separate recall of the Tread, which involved a faulty touchscreen attachment.
In the United States, Peloton only sold the Tread as part of a limited invitation-only release. This took place from about November 2020 to about March 2021. The company is currently working on a repair for Tread owners in the coming weeks.
“I am pleased that the U.S. Consumer Product Safety Commission and Peloton have come to an agreement to protect users of the Peloton Tread+ and Tread products,” said Robert S. Adler, acting chairman of the CPSC.
“The agreement, which the Commission voted this morning to accept, requires Peloton to immediately stop selling and distributing both the Tread+ and Tread products in the United States and refund the full purchase price to consumers who wish to return their treadmills.”
Adler said the agency and the brand worked together for weeks to arrive at the agreement to recall and refund the treadmills.
“Today we have taken steps to prevent further harm from these two products,” he said.
Peloton Tread+ Recall
According to the recall, consumers should immediately stop using the Tread+ and contact Peloton for a full refund until Nov. 6, 2022. Consumers who return the Tread+ treadmill after that date will receive a partial refund. Peloton is offering consumers who do not want a refund the option of moving the Tread+ free of charge to a room where children or pets cannot access the treadmill.
The brand is also implementing software improvements to the product to automatically lock the Tread+ after each use and prevent unauthorized access by assigning a four-digit passcode that will be required to unlock the Tread+.
Consumers can contact Peloton toll-free at 844-410-0141 from 9 a.m. to 7 p.m. ET Monday through Friday, and 9 a.m. to 6:30 p.m. on weekends. Or visit www.onepeloton.com and click “Product Recalls” at the bottom of the page for more information.